HEALING SPACE ONLINE LTD. CLIENT TERMS AND CONDITIONS

In these Terms and Conditions:

“the Agreement” and “this Agreement” means the agreement between you and us, comprising the Engagement Letter and these Terms and Conditions
the “Engagement Letter” means the Client Engagement Letter sent by us to you
our “Services” means the Services described in the Engagement Letter and on our Website
“we”, “us” and “our”, means Healing Space Online Ltd (Healing Space) and (where the context requires or admits) any other therapists employed or subcontracted by her or otherwise working under the brand of Healing Space
“Website” means https://healingspaceonline.com as updated from time to time, and
“you”, “your” and “the Client”, means the person who has requested a discovery call, consultation, reflexology session or support package or retainer of any of our Services.
TERMS AND CONDITIONS
Services
Clients must be at least 18 years old and possess the capacity to provide informed consent to use the Services. Parents of children under 18 accept the terms of this Agreement on behalf of their child.
The Client is required to complete and return a consultation form prior to booking an appointment. By booking an appointment, the Client confirms they have the capacity to enter this Agreement voluntarily and in good faith. Booking confirmation will be provided to the Client via email. When the email confirmation is issued, a contract is established directly between the Client and us on the terms of this Agreement.
The Client confirms they are acting as a genuine individual and not in any other capacity or on behalf of an agency, unless explicitly disclosed.
Clients are subject to and responsible for complying with all booking terms, including cancellation policies and other specified conditions.
When booking online, you must ensure it is using the correct time zone for your location. You can reschedule an appointment easily yourself via our online booking system, as long as this is 24 hours before your appointment. · No Service offered by us, and no content on the Website, constitutes medical, legal or financial advice and no such Service or content should be relied upon as such. Clients should seek professional advice from a qualified medical, legal or financial advisor.
Healing Space is not an emergency service. In case of an emergency, contact a medical doctor, NHS 111, or emergency services (999 in the UK).
The Services are intended to supplement, and not replace, any relationship that exists between a Client and their primary healthcare providers, financial or legal advisers. The advice, treatment, and recommendations provided are based on the Client’s specific health and lifestyle information. We shall not be liable for any adverse outcomes resulting from factors outside of our reasonable control, including but not limited to, incomplete disclosure of medical or lifestyle history, undetected conditions or non-compliance by the Client with prescribed treatments.
Website
Our Website may include links to other third-party websites. These links are provided for information only and do not signify that we endorse such websites and/or their content. We do not assume responsibility for their content or availability and take no responsibility for any harm, loss or damage suffered as a result of using any linked website and/or their content.
We will take reasonable steps to ensure that our Website content is accurate, current and free of viruses, but we make no representations, warranties or guarantees, expressed or implied, in relation to the Website and shall not be liable for any damages resulting from use of the Website or its unavailability (in each case whether in respect of content accuracy or currency, viruses, user requirements, third party rights, systems compatibility, security or otherwise). Clients are responsible for verifying any information relied upon and for using appropriate virus detection software.
No Guarantee of Outcomes
We make no representations, warranties or guarantees, expressed or implied regarding the outcomes of any advice given. We shall have no liability for outcomes resulting from the Client’s use of the advice provided unless due to our proven gross negligence or wilful misconduct.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, physical harm, mental distress, loss of data, lost wages, loss of earnings or other economic loss, even if advised of the possibility of such damages. In all cases, our liability for damages shall not exceed the fees paid by the Client for the specific Service from which the claim arose.
In any event, our liability to you for a breach of the Agreement or for negligence will be limited to that proportion of your loss which is just and equitable having regard to the extent of your own responsibility for the loss and that of anyone else who may also be liable to you in respect of it, regardless of any inability on your part to enforce remedies against someone else because your claim may be time-barred or because of that party’s lack of means or that party’s reliance on exclusions or limitations of liability.
Our advice is given only to named parties in the Engagement Letter in respect of the work covered by the Services and is not intended to be relied on by others or for a different purpose. Accordingly, you should not disclose our advice to others or rely on it in connection with a different matter.
Payment
Payment of fees for all consultations are to be made in advance as explained in the invoice received on booking prior to the consultation taking place, or for a retainer at the beginning of each calendar month.
Payments are to be made via bank transfer for UK based clients and Stripe for overseas clients.
Fees must be paid in accordance with these Terms and Conditions irrespective of whether the Client attends a consultation.
Cancellation ·
The Client can cancel or reschedule their booking by giving at least 24 hours’ notice via text, WhatsApp or email. Where notice to cancel is given less than 24 hours prior to the booking time, no refund will be given.
Once in receipt of notice to cancel, we will acknowledge and notify the Client of any outstanding payment due.
The consultation will start and finish at the time booked. If the Client arrives late the consultation can go ahead. As a result, the actual consultation time may be reduced but the full consultation fee will still be charged. If the Client does not attend the consultation without prior notice in accordance with these terms, the full consultation fee will still be charged.
If for any reason technical difficulties are experienced during an online consultation we will find an alternative mode of communication, such as WhatsApp video call or Skype.
If we continue to be unable to connect due to technical failure we will reschedule. If the failure was caused by our resources you will not be charged, otherwise the full consultation fee will still be charged.
In the unlikely event that we are unable to carry out a consultation we’ll give you as much notice as possible and reschedule the booking as soon as reasonably practicable.
Confidentiality
Everything discussed at each consultation is confidential and will not be discussed with anyone else unless, after agreeing with you, you have given us your explicit permission to do so e.g. to discuss your information with other health professionals to benefit your health.
We will not share your details with any third party unless required to do so by law for the protection of life. Regarding the use of the internet, social media, video calls, online and mobile phone messaging, emails or telephone calls: every precaution reasonably practicable will be taken to ensure the privacy of your information, but it cannot be guaranteed across these and other similar technologies.
Data Protection
The Client consents to us retaining records and personal information provided during or prior to a consultation. · Your records will be held securely in accordance with applicable data protection legislation. For further details as to how we deal with personal data, please refer to our Privacy Policy which is available on our Website and can be provided on request. Consultation Notes
We will keep your consultation notes and information for 7 years from your last appointment for an adult and 7 years from the age of 18 for a child. After this time they will be disposed of securely.
Variation
We may vary these Terms and Conditions at any time and from time to time with effect from the date any such changes are published on our Website. We will notify you of any changes that materially affect our liabilities to you under this Agreement.
Termination
We may terminate this Agreement by written notice to you at any time.
Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and shall be construed in accordance with the laws of England.
Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

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